The hardest restaurant labor conversation isn't the cut itself. It's the version that lands as a verdict on a person, and what that costs you long after the shift ends.
A reflection on Memorial Day weekend., the wave that lands and restaurants every summer, and the face of the manager who absorbs it for everyone else.
The P&L is a coroner's report, not a vital sign. It's a rearview mirror to what happened, not a plan
A coach and operator's reflection on why process beats scoreboard.